How can we help you?
Reach out to Zzup Customer Support. Our team is available 24/7 to make your eco-friendly rides seamless.
Frequently Asked Questions
How do I request a refund for a ride?
If you have issues with billing, you can request a refund directly from the app's Ride History section under that specific ride, or submit a support query here detailing the ride ID.
What should I do if I forgot an item in the ride?
Please contact support immediately at info@itfuturz.com or via the helpline number with your ride details. We will contact the driver and try to secure your item.
How does pricing work during peak hours?
Zzup uses real-time surge multipliers depending on high demand and low vehicle availability. Any surge multiplier is displayed transparently upfront before you confirm your booking.